Terms of Service

1. Eligibility

You must be at least 16 years old to use the Service. If the law where you live requires a higher minimum age, that higher age applies. If you have not reached the age at which you can enter into this agreement independently, your parent or legal guardian must review and agree to these Terms for you.

2. Accounts

Some features require an account created through Apple or Google. You must provide accurate information, keep access to your identity provider and device secure, and promptly notify us if you suspect unauthorized use. You are responsible for activity through your account unless it results from circumstances outside your control. One person may not create accounts to evade a restriction or abuse the Service.

3. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, sell, rent, sublicense, reverse engineer, interfere with, or create derivative works from the Service except where applicable law expressly permits it. Open-source components remain subject to their own licenses.

If you download the app from Apple’s App Store, Apple’s Standard Licensed Application End User License Agreement also applies to the app license. Store rules and mandatory law prevail where they cannot validly be changed by these Terms.

4. Your Content and Permissions

“Your Content” means photos, images, stickers, pack names, usernames, metadata, and other material you submit, select, save, publish, or share through the Service. You retain any rights you already hold in Your Content. You are responsible for Your Content and must have all rights and permissions needed to use it.

You grant StickerGrab a worldwide, non-exclusive, royalty-free license to host, copy, convert, transmit, and display Your Content only as needed to operate, secure, and provide the features you request. If you choose to make a pack public or share it, this license also permits us to make the selected content available to others. The license ends when the relevant content is deleted from our active systems, except to the extent it remains in ordinary backups, was shared outside the Service, or must be retained for legal reasons.

Photo sticker creation in the mobile app is processed locally. Remote emotes may be sent through our server for format conversion, and signed-in users’ pack metadata is stored in our database. The Privacy Policy explains these data flows in more detail.

5. TikTok, Emotes, and Third-Party Content

The TikTok retrieval feature looks for stickers in a conversation associated with the TikTok username submitted to StickerGrab. You may submit only your own username or one you are authorized to use. Retrieved stickers and related metadata may be added to a catalog that can be searched without a StickerGrab account. Do not use the feature to access, expose, or distribute another person’s private material.

Emotes and other third-party content remain owned by their respective rights holders. Availability through StickerGrab does not give you ownership or permission to use content in every context. You are responsible for determining whether your intended use, including sharing through WhatsApp, is lawful and permitted by the rights holder and applicable platform rules.

6. Public and Shared Content

Content marked public may be viewed, copied, or shared by anyone and may appear with your username. Once another person or service has copied content, deleting it from StickerGrab may not remove those external copies. Do not publish personal, confidential, or sensitive information. We may remove or restrict content that violates these Terms, infringes rights, creates risk, or is unlawful.

To report illegal or infringing content, email [email protected] with the content URL or username, the reason for the report, and enough information for us to assess it. We may request further information and may notify the person who supplied the content where appropriate.

7. Prohibited Conduct

You may not use the Service to:

• violate any law, contract, intellectual property right, privacy right, publicity right, or platform rule;
• create, retrieve, store, or share content that is unlawful, abusive, hateful, threatening, exploitative, defamatory, or sexually depicts a minor;
• impersonate another person, misrepresent authorization, or submit another person’s TikTok username without permission;
• introduce malware, probe or bypass security, scrape the Service at unreasonable volume, disrupt infrastructure, or access data without authorization;
• circumvent ads, paywalls, usage limits, account restrictions, or purchase verification; or
• use automated means in a way that burdens the Service or conflicts with instructions we provide.

8. Third-Party Services

The Service can retrieve content from, link to, export to, or depend on services operated by others, including Apple, Google, TikTok, WhatsApp, FrankerFaceZ, and identity, analytics, advertising, and payment providers. Their own terms and privacy policies apply to their services. StickerGrab is not affiliated with, endorsed by, or sponsored by TikTok, WhatsApp, or FrankerFaceZ. We are not responsible for a third-party service’s content, availability, security, or conduct.

9. Purchases and Subscriptions

StickerGrab may offer paid features, including Pro access that removes in-app advertising. The product, price, currency, billing period, trial terms, and included features shown in the purchase screen form part of your order. Purchases are processed by the App Store or Google Play, and their billing, cancellation, and refund rules apply.

If you purchase an auto-renewing subscription, it renews for the period and at the price disclosed in the store unless you cancel it through your store account before renewal. Deleting the app or your StickerGrab account does not cancel a store subscription. Unless mandatory law provides otherwise, cancellation takes effect at the end of the paid billing period and does not create a right to a partial refund. Statutory consumer rights remain unaffected.

10. Availability and Changes to the Service

We may update, add, limit, or discontinue features to maintain, secure, or improve the Service or to respond to legal, technical, or third-party changes. We do not promise that the Service or any particular third-party content will always be available. For paid features, this does not limit remedies you have under mandatory law if a change means we no longer provide what you purchased.

11. Suspension, Termination, and Account Deletion

You may stop using the Service at any time and may delete your account in the app. We may restrict or terminate access if you materially or repeatedly breach these Terms, create a security or legal risk, or misuse the Service. Where reasonable, we will give notice and an opportunity to correct the issue before termination, unless immediate action is needed or notice is prohibited by law.

Account deletion removes account-linked profile and cloud pack data from active systems but does not automatically remove local files, store subscriptions, material already shared outside StickerGrab, or entries in the separate TikTok sticker catalog. Limited security, account-deletion audit, diagnostic, transaction, and backup records may remain for the purposes and retention periods described in our Privacy Policy. These records are not used to reactivate your account. Contact us for a TikTok catalog removal request.

12. StickerGrab Intellectual Property

The Service, including its software, design, text, graphics, logos, and branding, is owned by StickerGrab or its licensors and protected by intellectual property law. These Terms do not grant you any right to use StickerGrab’s trademarks, branding, or content except as necessary to use the Service normally.

13. Warranties and Your Statutory Rights

We provide the Service with the level of care required by applicable law. Because the Service depends on devices, networks, app stores, and third-party platforms, we cannot promise uninterrupted or error-free operation, permanent availability of particular content, or compatibility with every device or future third-party change. Nothing in these Terms excludes legal guarantees or other rights that cannot be waived, including mandatory consumer rights relating to digital products and services.

14. Liability

We are liable without limitation for intent and gross negligence; injury to life, body, or health; liability under the German Product Liability Act; guarantees we expressly give; and other liability that cannot legally be limited. For ordinary negligence, we are liable only for breach of an essential contractual obligation whose performance is necessary for the agreement and on which you may normally rely. In that case, liability is limited to damage that was typical and reasonably foreseeable when the agreement was formed. Otherwise, liability for ordinary negligence is excluded to the extent permitted by law.

15. Changes to These Terms

We may revise these Terms for valid reasons, such as changes to the Service, law, security needs, or third-party requirements. We will post the revised Terms and update the date above. If a change materially affects an existing paid service or your rights, we will provide reasonable advance notice where required. Changes do not apply retroactively. If you do not agree to revised Terms, you must stop using the Service once they take effect.

16. Governing Law and Consumer Disputes

German law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of residence, and the courts available to you under mandatory law remain available.

We are neither willing nor required to participate in dispute resolution proceedings before a consumer arbitration board.

17. Contact

Questions about these Terms may be sent to [email protected]. Provider details are also available in our Imprint.